CUSTOMER CARE SPECIALIST
Overview Berry Global, headquartered in Evansville, Indiana, is committed to its mission of 'Always Advancing to Protect What's Important.
' With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets.
Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.
At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide.
Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion.
At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety.
To learn more about Berry, visit berryglobal.
com.
Manage order and account activity and maintain excellent customer relations with assigned Customer Accounts in partnership with Sales through regular, proactive written and verbal communication.
Compensation Package includes:
Competitive base salary Sales Incentive Plan Medical/Dental/Vision 401k Paid Vacation and Holidays Career progression opportunities and more ResponsibilitiesProvide accurate and timely processing of all incoming calls, orders, requests for information, complaints, etc.
for assigned accounts by successfully utilizing appropriate resources.
Work directly with the sales department, marketing, and production to ensure a high level of customer service.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Maintain financial accounts by processing customer adjustmentsCommunicate with all internal/external customers regarding customer needs, order activity, and inventory levels.
Actively participate in department and team meetings.
Perform other activities as required by the customer, Sales team, and/or other departments to ensure a high level of customer service.
QualificationsHigh school diploma or equivalent; college degree preferredGood understanding of plant manufacturing procedures and products.
Familiar with CRM systems and practices.
JD Edwards knowledge preferred.
Skilled in Office 365 softwareExcellent phone and interpersonal skillsExcellent written and oral communication skills.
Able to calmly handle difficult situations and people, as well as be able to communicate with all levels of management and peers.
Able to offer timely and effective decision-making using sound judgements under pressure.
Able to multi-task, prioritize and manage time effectivelyAble to work with minimal supervision.
Able to work overtime as required.
Salary:
$10.
73 - $17.
72.
Estimated Salary: $20 to $28 per hour based on qualifications.
' With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets.
Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.
At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide.
Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion.
At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety.
To learn more about Berry, visit berryglobal.
com.
Manage order and account activity and maintain excellent customer relations with assigned Customer Accounts in partnership with Sales through regular, proactive written and verbal communication.
Compensation Package includes:
Competitive base salary Sales Incentive Plan Medical/Dental/Vision 401k Paid Vacation and Holidays Career progression opportunities and more ResponsibilitiesProvide accurate and timely processing of all incoming calls, orders, requests for information, complaints, etc.
for assigned accounts by successfully utilizing appropriate resources.
Work directly with the sales department, marketing, and production to ensure a high level of customer service.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Maintain financial accounts by processing customer adjustmentsCommunicate with all internal/external customers regarding customer needs, order activity, and inventory levels.
Actively participate in department and team meetings.
Perform other activities as required by the customer, Sales team, and/or other departments to ensure a high level of customer service.
QualificationsHigh school diploma or equivalent; college degree preferredGood understanding of plant manufacturing procedures and products.
Familiar with CRM systems and practices.
JD Edwards knowledge preferred.
Skilled in Office 365 softwareExcellent phone and interpersonal skillsExcellent written and oral communication skills.
Able to calmly handle difficult situations and people, as well as be able to communicate with all levels of management and peers.
Able to offer timely and effective decision-making using sound judgements under pressure.
Able to multi-task, prioritize and manage time effectivelyAble to work with minimal supervision.
Able to work overtime as required.
Salary:
$10.
73 - $17.
72.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
